Head of Housing, Revenues and Customer Services

Salary Package up to £79,448

Make a Real Difference in Stratford-on-Avon

If you’re a passionate leader with a vision for community support and innovative services, Stratford-on-Avon has an opportunity for you.

We are seeking a Head of Housing, Revenues and Customer Services to drive meaningful change and support our residents through challenging times.

In this pivotal role, you’ll be at the heart of our ambitious Council Plan, leading critical services that directly improve people’s lives. Our ideal candidate will manage our £300,000 Cost of Living support fund, developing innovative programmes to help residents with heating costs and community support. You’ll be integral to the delivery of a dynamic customer services team, overseeing our contact centre and customer access terminals and ensuring collection of Council Tax and Business Rates, while working closely with housing partners to implement cutting-edge schemes like the Local Authority Decarbonising and Housing Fund. This role is crucial in driving our revenue collection strategy and supporting our commitment to becoming a Carbon Neutral District by 2030.

Who We’re Looking For

We need a collaborative, empathetic leader with experience in either housing, revenues, or customer services.

You’ll excel in an adaptive environment that values diverse working styles, demonstrating the ability to respond quickly to legislative changes and bring innovative solutions to complex challenges.

Most importantly, we’re seeking someone who shares our genuine passion for community welfare and our commitment to environmental sustainability and social support.

This is an exciting opportunity for a real people person with a caring and understanding approach, to lead on programmes in this area including working with the local community and voluntary groups to support residents in their homes.

What We Offer

This is a chance to be part of a forward-thinking, flexible workforce with the opportunity to implement meaningful community initiatives. You’ll work with a council recognised for being well-run and ambitious, supported by professional development opportunities and a competitive package.

Our Values

At Stratford-on-Avon District Council, we believe in going the extra mile, embracing change, supporting our community, and driving strategic and operational excellence. We are committed to creating an inclusive workplace that actively encourages applications from individuals of all backgrounds, experiences, and perspectives.

At Stratford, our core values of integrity, trust, approachability, and adaptability define our commitment to being ‘fit for our future’. Discover more about the principles that drive our organization on our ‘Working at Stratford’ page.

Ready to Make a Difference?

If you’re excited by the prospect of leading change and supporting our community, we want to hear from you. Stratford-on-Avon District Council is committed to creating a workplace that reflects the diversity of our community. We actively encourage applications from all backgrounds and experiences, recognising that diverse perspectives drive innovation and community service. We are dedicated to providing an inclusive environment where every individual can thrive.

We are conscious of the recent publication of the Devolution White Paper and wanted to reassure prospective applicants that we are welcoming the opportunities devolution may bring to Stratford-on-Avon. We are committed to providing training and support to our employees to maximise opportunities for the future.

We will be required to develop proposals for devolution and local government review in our area, and you will have a key role in determining these proposals in order to provide the best services to our residents, communities, businesses, and employees.

Following announcements on 5 February 2025 we are now aware that Stratford on Avon District Council will not be included in the first wave of local government reorganisation, the earliest we are now expecting any changes would be 2028.

Please get in touch if you need an alternative format for your application, such as large print.